Privacy Policy
Last updated: May 2026
1. Who We Are
The Ommaroo Hotel Limited (“we”, “us”, “our”) is the data controller responsible for your personal data.
Contact details:
Ommaroo Hotel
Havre des Pas
Jersey, JE2 4UL
Email: gdpr@ommaroohotel.com
Our registration number is: 60476.
We are registered with the Jersey Office of the Information Commissioner.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
• Identity & Contact Data: name, address, email address, phone number
• Booking Data: reservation details, preferences, special requests
• Payment Data: billing details and transaction information (processed securely via payment providers)
• Technical Data: IP address, browser type, device information
• Usage Data: information about how you use our website.
We collect this data when you:
• make a booking
• contact us
• use our website
• subscribe to marketing communications.
3. How We Use Your Data (Legal Basis)
We only process your personal data where we have a lawful basis under the Data Protection (Jersey) Law 2018:
• Contract: to manage bookings and provide hotel services
• Legal obligation: to comply with regulatory requirements
• Legitimate interests: to improve our services and website
• Consent: for marketing communications and non-essential cookies.
4. How We Use Your Information
We use your data to:
• process and manage bookings
• communicate with you regarding your stay
• provide customer support
• improve our website and services
• send marketing communications (where you have consented)
• comply with legal and regulatory obligations.
5. Marketing Communications
You will only receive marketing emails from us if you have opted in or where permitted by law.
You can withdraw your consent at any time by:
• clicking “unsubscribe” in emails
• contacting us at gdpr@ommaroohotel.com
6. Cookies
Our website uses cookies to distinguish you from other users and improve your experience.
We use:
• Essential cookies (required for site functionality)
• Analytics cookies (to understand usage)
• Marketing cookies (only with your consent).
You can change your preferences at any time through your browser settings.
For more details, please see our Cookie Policy.
7. Sharing Your Data
We may share your data with trusted third parties, including:
• booking system providers
• payment processors
• IT and website service providers
• professional advisers.
All third parties are required to respect your data and process it in accordance with the law.
We may also disclose your data where required by law or to law enforcement authorities.
8. International Transfers
Some of our service providers may be located outside Jersey / UK / EU. Where this occurs, we ensure appropriate safeguards are in place, such as:
• standard contractual clauses
• working with jurisdictions deemed to provide adequate protection.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including secure systems and restricted access.
10. Data Retention
We retain personal data only as long as necessary, including:
• up to 10 years for financial and legal records
• shorter periods where data is no longer required.
We securely delete or anonymise data when no longer needed.
11. Your Rights
Under the Data Protection (Jersey) Law 2018, you have the right to:
• access your personal data
• request correction of inaccurate data
• request deletion (“right to be forgotten”)
• restrict or object to processing
• request data portability
• withdraw consent at any time
• object to direct marketing
• not be subject to automated decision-making.
To exercise your rights, contact us at gdpr@ommaroohotel.com
12. Complaints
If you are not satisfied with how we handle your data, you have the right to complain to:
Jersey Office of the Information Commissioner
Website: www.jerseyoic.org
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on our website.
15. Other Policies
Click the links here for further information about the following policies & terms:
Cookie Policy
CCTV Policy
Standard Terms & Conditions
Errors and Omissions Excepted (E&OE): If you notice any errors (spelling, grammar or other) in this policy document please feel free to notify us via our contact details below.
Ommaroo Hotel
Havre des Pas
Jersey, JE2 4UL
Email: gdpr@ommaroohotel.com